FreeScout

FreeScout is a free, open-source help desk and shared inbox solution designed for small businesses and teams. It provides powerful features like email ticketing, auto-replies, internal notes, conversation assignments, custom fields, and more—all in a lightweight, user-friendly interface. Fully self-hosted, FreeScout gives you complete control over your data and privacy without relying on third-party services. It's a perfect alternative to commercial help desk tools, offering flexibility, modular extensions, and easy integration with your existing workflow.

Key Features of FreeScout:

• Open Source & Free: 100% open source and free to use under the AGPL license.
• Self-Hosted: Full control over your data with on-premise hosting.
• Shared Inbox: Manage multiple email addresses and teams from one platform.
• Email Ticketing: Convert emails into support tickets with tracking and status updates.
• Auto-Replies & Notifications: Set up automatic responses and customizable alerts.
• Internal Notes: Collaborate internally without customers seeing your comments.
• User & Team Assignment: Assign conversations to specific users or teams.
• Custom Fields: Add custom ticket fields to match your workflow.
• Modules & Extensions: Expand functionality with optional paid and free modules.
• Mobile Friendly: Responsive design for managing tickets on any device.
• Collision Detection: Prevent multiple agents from replying to the same ticket.
• LDAP & SSO Support: Authenticate users via LDAP or Single Sign-On.
• API Access: Integrate with external systems through REST API.
• Multilingual Interface: Available in multiple languages for global teams.
• Customer Profiles: View and manage customer information in one place.

Further information

Read more detailed information on FreeScout here.

Trigger:

New event: Triggers when a new event occurs, such as conversation creation, assignment, status update, move, deletion (including permanent), restoration, customer or agent replies, note addition, and customer creation or update.

Connect with FreeScout:

1. Go to your FreeScout instance.
2. Navigate to the Manage > Settings > API & Webhooks page.
3. Generate an API Key, then save and and copy it.
4. Go to Workflow Automation and navigate to Apps. Click the + Add Connection button. In the popup, select FreeScout from the list.
5. Enter a Screen Name.
6. Enter your FreeScout instance URL.
7. Paste the API Key value into the API Key field.
8. Click the Submit button.
9. The connection with FreeScout is now established.
10. Start using your new FreeScout connection with Workflow Automation.